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Customer Relations Supervisor / Billing and Collections

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Company Description

AWP is North America’s leading traffic control specialist. Our team of 7,800 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

The Customer Relations Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.

This position will be on-site in our North Canton Corporate Office location.

RESPONSIBILITIES

  • Supervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms
  • Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
  • Provide training on systems and processes as requested
  • Investigate and resolve customer issues
  • Provide excellent customer service to internal and external customers
  • Effectively communicate with internal management when necessary to accelerate the billing and collection processes
  • Monitor and maintain key assigned accounts and resolve day-to-day issues
  • Conduct performance evaluations for their team according to organization guidelines
  • Perform other duties and/or special projects as assigned

Qualifications

  • High School Diploma or GED required; Bachelor’s degree preferred
  • 3-5 years accounts receivable experience required
  • Proficient with Microsoft Office Products (Excel, Word)
  • Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred
  • Ability to work in a fast-paced environment and quickly shift priorities
  • Organized with an intense focus on accuracy and attention to detail
  • Problem-solving skills and critical thinking skills
  • Excellent written and verbal communication skills with ability to interact effectively with all levels of management, employees and clients

Additional Information

AWP Safety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.