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Dispatch Supervisor

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Company Description

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

Job Description

The Dispatch Supervisor will demonstrate commitment to achieving the organization’s goals and objectives by supervising and developing the Order Takers/Support Center.  Ensuring proper dispatching and scheduling in a timely and effective manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, while exhibiting a high level of diplomacy, sound judgment, and discretion when dealing with customers, vendors, management, team members, and external partners.

  • Manage and develop a large team of Order Takers/Support Center team members
  • Monitor that the customers are being connected with the dispatcher in a timely and professional manner
  • Ensure that all scheduling is being completed and adjusted as required
  • Provide the highest level of customer service and satisfaction
  • Oversee order status, delivery arrangements, and services
  • Utilize the dispatch system to monitor drivers throughout the day
  • Create the next-day driver schedule to ensure customer needs are met
  • Conduct job service checks for jobs that have been out for 30 days or more
  • Complete a “final edit” of each job ensuring the ticket has all the required information for billing    
  • Interact and communicate professionally and effectively with all levels of employees, management, vendors, customers, and external partners
  • Build relationships with City Municipalities to ensure project efficiency, and quality
  • Ensure that the team has all necessary equipment
  • Conduct Safety meetings and Approve Payroll
  • Perform other functions as necessary or as assigned

Qualifications

  • High School Diploma or GED completion
  • 3-5 years in managing and dispatch experience
  • Associate or bachelor’s degree a plus but not required.
  • Strong leadership with excellent communication and coaching skills

 

Successful candidate will possess the following:

  • Excellent motivation and organizational skills
  • Strong leadership skills to ensure Order Takers and Drivers’ compliance with direction and assignments
  • Basic understanding of the geographical area and mapping programs to facilitate efficient routing
  • Proficient with or able to quickly learn dispatch and record-keeping systems
  • Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
  • High integrity and a strong work ethic
  • Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
  • High degree of energy, self-motivation, and flexibility  
  • Proven ability to work collaboratively with others
  • Excellent communication and time management skills
  • Strong work ethic with a professional, positive attitude
  • Bilingual is a plus but not required
  • Significant experience developing high-performing teams.
  • The proactive approach to brand development
  • Building strong customer relationships.
  • Ability to develop and execute business plans.
  • Must adhere to and promote safe workplace practices.
  • Must maintain a current, valid driver’s license and a clean driving record void of suspension or revocation

Additional Information

  • A high-achieving, gregarious, and well-respected team
  • Benefits-eligible 1st of the month following hire
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • The company paid 50k in basic life insurance
  • Company paid LTD
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America’s Greatest Workplaces 2023 for Diversity
  • Compensation: 75-85K

 

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.